on 07-10-2017 12:35
I took out a contract last year for a OnePlus 3 with insurance as well, unfortunately my OnePlus 3 broke during the summer and I got it replaced with a OnePlus 5 due to my phone still being under warranty. What I am wondering is will my insurance still cover my OnePlus 5 even though I took out my contract with a OnePlus 3?
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on 09-10-2017 15:45
Hello @Musik_7 welcome to our forum!
Thanks @MI5, @Anonymous and @jonsie for your replies! Just to clarify for @Musik_7 and everyone, we double checked with O2:
If the insurance policy you have is an O2 policy, and the phone was replaced by O2 Insurance, then this will be the now insured phone.
Also, if the phone was replaced by O2 Repair under a warranty, this will be the phone that will be insured.
So basically if the phone is replaced by O2 then this will be on record in the system already and this will become the newly insured phone.
on 07-10-2017 12:38
on 07-10-2017 13:17
on 07-10-2017 13:17
Nope currently you have no insurance as the policy was only valid for the previous device. You need to take out a new policy to cover the new phone
on 07-10-2017 14:59
on 07-10-2017 14:59
You don't need a new policy, but the IMEI number needs to be changed and the current policy will just continue.
on 09-10-2017 15:45
Hello @Musik_7 welcome to our forum!
Thanks @MI5, @Anonymous and @jonsie for your replies! Just to clarify for @Musik_7 and everyone, we double checked with O2:
If the insurance policy you have is an O2 policy, and the phone was replaced by O2 Insurance, then this will be the now insured phone.
Also, if the phone was replaced by O2 Repair under a warranty, this will be the phone that will be insured.
So basically if the phone is replaced by O2 then this will be on record in the system already and this will become the newly insured phone.
on 09-10-2017 17:00
on 09-10-2017 17:00
11-10-2017 10:58 - edited 11-10-2017 10:59
11-10-2017 10:58 - edited 11-10-2017 10:59
Hello guys,
If the O2 Insurance has provided the replacement phone, they will hold a record of it. However, you are right @MI5 suggesting that it’s best that the customer provides the updated information, but it isn’t essential
Thanks for all the help @jonsie, @Anonymous,@MI5 and @Marjo. With you, I am always learning!
on 12-10-2017 10:46
on 12-10-2017 11:35
on 12-10-2017 11:35
Hello @gindygoo,
We are sorry to hear about your bad experience with the insurance.
As you know, our team is dedicated to making constant improvements and our goal to make sure every customer receives the best possible service. We will pass your feedback back to Insurance team and hopefully your experiences @MI5 and @gindygoo will help other users.
Thanks a lot for sharing all of them with us and please let us know if there’s anything else we can do!