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Level 1: Joiner
Posts: 1
Registered: ‎12-10-2017
Accepted Solution

About free accidental cover

Hi I'm just wondering if I have free accidental damage and breakdown cover on my account- does this mean I can have my phone screen fixed?
Posts: 74,711
Topics: 470
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Registered: ‎04-04-2012

Re: About free accidental cover

If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum

Posts: 57,201
Registered: ‎04-01-2009

Re: About free accidental cover

The free screen replacement is a relatively new scheme so unless you have bought a new flagship phone recently you won't be covered. How long have you had the phone? Do you have normal phone insurance? 

Posts: 6,124
Topics: 83
Kudos: 1,212
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Registered: ‎17-03-2015

Re: About free accidental cover

It won’t be free cover unless you have o2 insure on your account & most screen damages are chargeable
iPhone 7 Plus 32GB Matte Black