@Anonymous wrote:
After a couple of weeks without a reliable data service and poor phone connections in the Bridport area I have tried to contact support. As usual they are experiencing the same higher than normal calls so I have been listening to your poor quality music for 12 minutes or so before you just dropped the line. I am 12 minutes into the second call and you cut me off again. This is not customer service it is a disgrace.
There is also no chat available. Pathetic that a communications company can't communicate!
I have already had to take out a monthly contract with another supplier to be able to keep my business in touch. I could be looking to move away from O2 very soon
I know its not going to help but i have EXACTLY the same issue and it also has been going on for weeks!! And you keep getting fed the same ole rubbsih from robots that work at O2!!
Its not acceptable and the frustrating part is that we as consumers are completely useless!! These Companies need SLA (Service Level Agreements) put in place by the regulator that will put a rocket up their rear & make them get things done in a "reasonable" time or get fined!!
We that are affected are paying for a service that is simply not working, its not just a one off, it happens quite regular in some areas like mine!!!!
Its probably not the answer you want to hear but its poor & big company syndrome lets them get away with it, you are the sheep, they are the wolf!!!!
