No service from O2 - no data for weeks and get cut off on customer support

[Anonymous]

After a couple of weeks without a reliable data service and poor phone connections in the Bridport area I have tried to contact support. As usual they are experiencing the same higher than normal calls so I have been listening to your poor quality music for 12 minutes or so before you just dropped the line. I am 12 minutes into the second call and you cut me off again.  This is not customer service it is a disgrace.

There is also no chat available. Pathetic that a communications company can't communicate!

I have already had to take out a monthly contract with another supplier to be able to keep my business in touch. I could be looking to move away from O2 very soon

[jonsie]

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@Anonymous wrote:

No I didn't. They couldn't even transfer the chat to Networks team - technical fault!!! Told me if I wanted to get anything done I needed to speak to customer service about whom i have a complaint and to whom i could not get through!

Just wasted another hour!

The My Network App just feeds back the data that's on the status website. Then goes in a loop directing you back complaints.

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Google CEO O2 and send an email to him. It will be passed to an underling but they will contact you if you include your daytime contact number.