Posting on here as not sure what else to do. Signal went down on October 14th, message and app said a local traffic incident had damaged the mast… i live close to it and didn’t notice but ok fair enough. Said give them 48 hours but that changed to end of October, then multiple dates across Nov-Jan and now it’s mid feb. No one knows anything when you call, all they can tell me is what I can already see on the app. Someone must know if the parts ordered, when it arrives, if the works booked in etc? Does anyone know how I get an answer or how to complain at the right level as I keep getting shut down and told it’s pointless by the people on the phones. I’ve got 5 contracts in the family that are all currently pretty useless!
