Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Primary and personal number

I have just changed to o2 from EE. Initially pac code did not import correctly and have been paying for duplicate contract. Been advised this now done correctly but I have a primary and personal line. Personal is with O2 and primary says no network b...

Resolved! I want to trade in my old device

I want to trade in my old device but my phone isnt on the web site list of phones it is a samsung s10e 4g 126gb

Prepaid mastercard & trade in device, can they be used to pay off airtime and device plan?

hi all i got the sony phone and part of the deal was £126 trade in on any phone ( i trade a samsung s20 and I got a total of £261.00) and also a £400 mastercard. I only have £315.00 left to pay on my plan, so can i get the money refunded to me or is ...

Resolved! How would I go about complimenting O2

I have been with O2 for 4 years, just about and I would like to compliment the O2 services for their excellence. I have never had any problem with O2 and admire their loyalty to continuing customers. My family are also O2 customers after being with a...

Resolved! Unlock mobile

I have been gifted a Nokia 106. It has been reset but not unlocked. Being an old mobile it has no number. I have the IMEI number. Can I unlock it ?

Resolved! Digital Mastercard offer

Does anyone know how to go about claiming the £100 master card that was part of the offer on my new handset?

Resolved! Delivery

I have missed my dhl delivery of my new phone and I don’t know how to re arrange it?

Resolved! Bolt ons

How do I delete bolt on's as my offer has finished and is now charging me .

Resolved! No service after number porting

Yesterday my old SIM stopped working. Today at 9AM the new SIM stopped working (so 11 hours ago). Restarted the phone endless times and reset the network settings a few times to no avail.Meanwhile couldn’t even pay for parking at the local swimming p...

Resolved! I can't receive text message

I just can't receive any text message. I tried different suggested ways to deal with it but failed. What can I do?

O2

Forum Posts