Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 78734 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7912 Views
  • 15 replies
  • 1 kudos

Insurance claim

How do you make an insurance claim? The my02 app tells you to ring customer service and when you do the automated service tells you to use app???

DillonG by Level 1: Joiner
  • 205 Views
  • 3 replies
  • 0 kudos

Resolved! Keeping your number on a dual

I'm setting up my own catering business and want to separate my business and personal calls but have them on one device. If I get a dual sim can I still keep the same personal number I have now ?

Resolved! Change my extra

I have chosen Disney but wanted magazines is there a way to change choice

fay1 by Level 1: Joiner
  • 422 Views
  • 2 replies
  • 0 kudos

Resolved! Oppo free claim

So I put in my claim but no confirmation or anything about the free headset when purchasing oppo . How would I know if I'm getting it or not ....

Nibbles by Level 1: Joiner
  • 226 Views
  • 2 replies
  • 0 kudos

Accidentally used STAC instead of PAC

I was switching networks and by mistake requested STAC code instead of PAC, my old O2 sim is not working anymore, is there any way to get PAC code from old O2 sim so that I can bring it to new provider?

Tadicus by Level 1: Joiner
  • 447 Views
  • 6 replies
  • 0 kudos

Resolved! Transfer of ownership personal to personal September 2020

Hi, I just want to get a number transferred to my son, now that he is an adult. He has tried calling 202 from his phone over the last few weeks, and has waited and waited, eventually given up. We now live in different places due to lockdown, so it wo...

Saucy1 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

02 WiFi Hotspot connects but no service.

I can connect to an 02 WiFi hotspot and my phone recognises that it is a "fast" connection but thats about as far as it goes. I cannot access the Internet at all even to sign in as a customer to put in my mobile number. Does anybody have a fix for th...

DaveEvans by Level 1: Joiner
  • 165 Views
  • 4 replies
  • 0 kudos

Apple watch

Need advice , I have an o2 sim which I got when ordered Samsung phone, however I hate the Samsung and have put SIM card in IPhone. I want to order Apple Watch to link to this but because I got this sim against Samsung , customer services said I can't...