Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Scam calls

I’m receiving a lot of scam calls on 02 issued numbers. 3 today on average a few each day before midday, Numerous others scam calls throughout the day. What can I do to stop this happening.

RM72 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Merger

I vowed never to use virgin media after they were disgusting with my grandparents. Now they are merging with O2 I am reluctant to carry on with O2 where do I stand with my contract

And2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Internet wifi

Hi all, o2 is not appearing in my WiFi list, I can only connect to the Internet with the house WiFi, any ideas how to get it back? Regards Paul

Prjelec by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mcafee mobile security plus subscription

HiI've added this as an extra as part of upgrade. I followed all the instructions and it's says I've not activated it but I have. I've tried to explain this on o2 chat but it's hard to explain, I've taken a screenshot of what I'm on about but can't a...

Dhaw by Level 1: Joiner
  • 3 replies
  • 0 kudos

Bad customer service with insurance claim

Hello today I tried to make a phone call to sort out an insurance claim as I broke my phone and have been paying insurance every month. I was made aware the lines were open from 9am-7pm. I started phoning at quarter past 6 and wen trying to get an em...

Resolved! Data

Can I share my data allowance with my other phone on same account 

Tamgraham by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Someone might be spoofing my number?

(Sorry if this is on the wrong board, but none of the others seemed to fit the bill either.) I got a call a few minutes ago from a woman who said I'd called her number and she was ringing back to see who it was. Issue is that I haven't made any calls...

Can’t Check Out Basket

Hi,I’m trying to upgrade my Apple Watch and get to the point of filling my basket but then there is no way to check out! This isn’t the first time it’s happened, it happens on both the My O2 app and on the website. Please help?Thanks

Chlo1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Insurance

Been told I would get a delivery tomorrow but I looked online the phone I'm getting Says it would take up to 1 week for delivery what should I do

Grantd by Level 1: Joiner
  • 2 replies
  • 0 kudos