Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Cancel my order

I changed my mind and would like to cancel an order I’ve just placed

Resolved! Blocked phone - didn't happen

I lost my phone. Rang o2 to get it blocked. 1 1/2 hours later phone found, hadn't been blocked and when I rang o2 was told there was no record of my call and phone not blocked. I am trying to raise this with o2 via email but can't get anywhere, just ...

Resolved! Redeeming Apple Music offer

Any idea how to get the code to get the offer below? Good news, you get up to 3 months' free Apple Music included with your recent purchase from us.It's now ready to redeem. Simply click the link: http://v.o2.co.uk/R823m3d6

Resolved! Mast down

No signal for over a month, I feel like I shouldn’t have to pay my air time bill for over a month!

Resolved! o2 WiFi Calling - Clarity?

Good morning, I recently moved home on Monday and the o2 signal in my house is extremely poor. It regularly sits on just one-two bars and, even then, it's extremely difficult to take a call and I need to stand on the top floor. I've just found out ab...

Resolved! Emails not showing on phone

I have numerous email accounts on my gmail on my phone and all of a sudden my emails are not coming through. I have not had any updates recently and have logged into my emails from web browser and emails are being received there. I have removed the e...

Resolved! O2 Travel incorrect charges

Hi, I have been in St.Vincent since August 3rd 2022 and return home to the UK today, August 21st 2022.Whilst I have been here I've been charged SIX times for using O2 Travel but, here's the thing, I HAVEN'T USED IT EVEN ONCE!!O2 have reimbursed me al...

Resolved! O2 Travel charges

Just seen my latest bill. Been charged a daily fee of £6 for calls from USA but I have never been to USA and have not even been abroad since last summer. Cannot find any explanation for this. Any Ideas?

Resolved! Change disney plus from O2 to Disney so I can move to an annual pla

I received Disney plus free for six months. It now wants me to pay £7.99 per month. I want to move to Disney plus annual plan. I have cancelled it and want to move to the Disney plus annual account. When I look at Disney plus it says manage on O2, bu...

Resolved! galaxy watch 5 40mm battery

Just wondering if anyone is having issues with the battery life on the watch 5? i am having to charge the phone morning and evening for bed. Took it off charge at 7am and already at 11:28 im down to 37% battery!

O2

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