Solved: No internet in Europe currently in Spain received ...

mike6612 · ‎26-02-2023

No internet in Spain need data for Maps

please advise.
On arrival received O2welcome text and unlimited roaming we have no internet connection.

MI5 · ‎26-02-2023

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-02-2023

@mike6612

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-02-2023

No data

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS