Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Amazon Voucher

I redeemed a reward and ordered Amazon voucher on Oct 31, still waiting for the voucher code. Why it takes so long?

Resolved! Payment

Atm I have had no money because some one had stolen my identity so the money for all repayments have not been made but they have cut me off so I have no way of getting in contact with them to sort the solution out but if u see this please call me on ...

Resolved! Rubbish service

Why can o2 take customers money but not actually deliver on a product!!! When trying to contavt o2 they also ignore their customers!!!

Resolved! Free gift

I took out a new contract and part of the contract was a free gift of a pre paid MasterCard I have had the phone for about a month now but haven't heard anything of the gift what should I do

Resolved! International Roaming - Use of iPhone on a Silversea Cruise

We will be going on a cruise next year with Silversea and apparently we will be able to use our iPhones. Silversea advised contacting our provider to see if they have an agreement in place. Does anyone know if there is an agreement in place between O...

Resolved! iPhone 14 pro max order

I ordered my iPhone pro max on the 1st of October what a joke 34 days in nobody can tell me how much longer I will be waiting so if you’re going to order one you Mite get one by the time the iPhone 15 is out

Resolved! Refresh plan - recycle?

In reading through community help i beleive being 12 month into a 36 month refresh i do not qualify to trade in, in these circumstances can i recycle the device to pay the device plan, keep the airtime plan? Iphone 12 128gbcant afford to pay the full...

Resolved! PHONE SENT THROUGH DHL GOT SWAPPED FOR A POWERBANK

Opted for the iPhone 14 pro max upgrade and waited for weeks, got a message that the phone would be delivered by DHL on the 21st October, waited till 4pm and was sent a message that my address could not be accessed (found that strange as I was home a...

Resolved! Porting my old number from Virgin to O2

Five days now since O2 should have ported my old Virgin number. I’m still on a temporary O2 number. No timescale as to when it will happen, no support from O2. What is happening?

Resolved! New phone hasn't arrived

Phone ordered 31st October. Dpd didn't deliver, no text message with delivery slot etc. Finally got delivery rebooked for today, 4th November. No text message with delivery slot. Still nothing at 7.15pm. We've been in the house all day. No missed del...

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