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I cannot buy a bundle with the existent credit in my phone.

EuOdoi
Level 1: Joiner
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I have a lot of credit on my phone. Yet, I cannot buy a bundle, not a rolling plan as I was for a few months on it, but due to irregular income in my bank account; it was not always balanced at transition, which left me no other choice but to use the credit for call and data, please enlight me if this is fair to not be able to renew your bundle with the credit in your phone if there is not enough balance on your bank account at that time.

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MI5
Level 94: Supreme
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@EuOdoi 

You need to manually switch to a big bundle tariff.

Do it in your MyO2 or call O2 on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151819 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@EuOdoi 

You need to manually switch to a big bundle tariff.

Do it in your MyO2 or call O2 on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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As you @EuOdoi have already got a PAYG SIM, you can also pivot onto a Big Bundle by text message :-

 

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

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