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New sim

Jack021
Level 1: Joiner
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Hi, I'm a 02 customer about to receive a new sim with a different number! 

I requested the same number as currently have, but it's not happened. 

Can I get a 02 shop to move my original number to the new sim?

TIA

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MI5
Level 94: Supreme
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@Jack021 

Yes you can or do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

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MI5
Level 94: Supreme
  • 145105 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Jack021 

Yes you can or do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
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Jack021
Level 1: Joiner
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Thanks MI5

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MI5
Level 94: Supreme
  • 145105 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
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