Network outage?

[SteveA1]

I've not been able to make or receive calls or texts for the past couple of days from my house  in RG7 area ( nor has my wife and daughter who are also with O2) but if we drive a mile away everything is fine. Have checked the network checker and it says there are no issues, but recommends we switch the phones off and on which we've done with no joy. Tried to use the online chat but all I get is a message saying sorry they don't understand what I'm asking. Anyone else been having similar problems?

[Bambino · Accepted solution]

@SteveA1 You can download the My Network app and report your issue there: O2 | Apps | My Network - Find Out More About Your Network Coverage

You can also reach O2 via social media to see if they can offer any help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[SteveA1]

Thanks for the advice - will give it a go.