cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to pay the bill

LA-UK
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am abroad and my DD hasn't gone through - looks like a banking failure. The O2 network is off so I can't call customer support, and I am unable to log into my acc via the web or into my O2 app (to pay directly or to have a chat with customer support) as I can't receive the security code (no network, no messages). So how can I pay the bill?

Message 1 of 4
285 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 76: Forum Legend
  • 38492 Posts
  • 240 Topics
  • 1732 Solutions
Registered:

@LA-UK - Guide: How to Pay Your Bill (Contract) and as you have web access, try these access methods:

 

Or Guide: A Guide to Skype to contact Payment Management on +44 800 902 0217 or the Payment line as per the guide above, again +44 instead of leading 0 in 0800 number.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

Social Media should work, try them first. Good luck!

View solution in original post

Message 2 of 4
279 Views
3 REPLIES 3

pgn
Level 76: Forum Legend
  • 38492 Posts
  • 240 Topics
  • 1732 Solutions
Registered:

@LA-UK - Guide: How to Pay Your Bill (Contract) and as you have web access, try these access methods:

 

Or Guide: A Guide to Skype to contact Payment Management on +44 800 902 0217 or the Payment line as per the guide above, again +44 instead of leading 0 in 0800 number.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

Social Media should work, try them first. Good luck!

Message 2 of 4
280 Views

LA-UK
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

You're a genius, the Skype trick did it! Much love ❤️

Message 3 of 4
254 Views

pgn
Level 76: Forum Legend
  • 38492 Posts
  • 240 Topics
  • 1732 Solutions
Registered:

You're welcome, @LA-UK 👍🏼

Message 4 of 4
248 Views