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Netflix offer

Dannie
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on ‎16-12-2018 12:43

on ‎16-12-2018 12:43

Hi, I upgraded my phone last week and received 6 months Netflix and a tablet. I have tried several times to redeem the Netflix offer and it just keeps telling me I'm not eligible! I've tried it on wi-fi and mobile data. Can anyone help? Thanks.
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Planetjanet
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on ‎01-01-2019 13:14

on ‎01-01-2019 13:14

Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?
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jonsie
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on ‎01-01-2019 17:35

on ‎01-01-2019 17:35

@Planetjanet wrote:
Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?

@Martin-O2

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎02-01-2019 11:26

on ‎02-01-2019 11:26

Cheers for the mention @jonsie! 

 

@Planetjanet There's currently an issue with the Netflix offer that's affecting some customers. A fix is being worked on but I don't have an ETA yet. I'll update you as soon as I have news. smiling

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Planetjanet
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on ‎02-01-2019 18:36

on ‎02-01-2019 18:36

Thank you 😊
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Martin-O2
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on ‎02-01-2019 18:46

on ‎02-01-2019 18:46

No problem at all @Planetjanet! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Marjo
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on ‎07-01-2019 13:51

on ‎07-01-2019 13:51

Hi everyone, just wanted to share an update that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

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