Netflix offer

[Dannie]

Hi, I upgraded my phone last week and received 6 months Netflix and a tablet. I have tried several times to redeem the Netflix offer and it just keeps telling me I'm not eligible! I've tried it on wi-fi and mobile data. Can anyone help? Thanks.

[Planetjanet]

Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?

[jonsie]

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@Planetjanet wrote:
Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?

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@Martin-O2

[Martin-O2]

Cheers for the mention @jonsie! 

@Planetjanet There's currently an issue with the Netflix offer that's affecting some customers. A fix is being worked on but I don't have an ETA yet. I'll update you as soon as I have news. 

[Planetjanet]

Thank you 😊

[Martin-O2]

No problem at all @Planetjanet! 

[Marjo]

Hi everyone, just wanted to share an update that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? 

Cheers