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Netflix offer

Dannie
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Hi, I upgraded my phone last week and received 6 months Netflix and a tablet. I have tried several times to redeem the Netflix offer and it just keeps telling me I'm not eligible! I've tried it on wi-fi and mobile data. Can anyone help? Thanks.
Message 1 of 16
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Planetjanet
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Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?
Message 11 of 16
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jonsie
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@Planetjanet wrote:
Hi Martin-02
Can you help me please? When i try to claim the netflix offer after putting code in they sent to my phone it says it's not valid for the offer when I am?

@Martin-O2

Message 12 of 16
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Martin-O2
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Cheers for the mention @jonsie

 

@Planetjanet There's currently an issue with the Netflix offer that's affecting some customers. A fix is being worked on but I don't have an ETA yet. I'll update you as soon as I have news. smiling

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Message 13 of 16
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Planetjanet
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Thank you 😊
Message 14 of 16
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Martin-O2
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No problem at all @Planetjanet

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Message 15 of 16
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Marjo
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Hi everyone, just wanted to share an update that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

Message 16 of 16
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