Solved: Re: McAfee security

TonyR · ‎09-07-2020

I have just renewed my o2 contract for a further 3 yrs and as a free gift I was given McAfee security, to which I informed the expeditor catagorically that I didnt not want it, but was told that I had to have it as part as the package and it would show on my first bill but would then be refunded on the same bill.I have now looked at my last 2 bills to which I have been charged a monthly fee for something I didnt want and was supposed to be a free gift as a good will gesture...how do I get this security off my bill as I dont want to be paying for the next 34 months something I didnt want in the first place..not happy with o2 at the moment.

MI5 · ‎09-07-2020

@TonyR

Call customer service to remove it.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-07-2020

@TonyR

Call customer service to remove it.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TonyR · ‎09-07-2020

Will they do it as easy as that?

MI5 · ‎09-07-2020

@TonyR

Yes, if you don't want it they will cancel it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TonyR · ‎09-07-2020

Many thanks will do...

More info

MI5 · ‎09-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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