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Mobile payment through Xbox

Luke7
Level 1: Joiner
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on ‎08-07-2020 20:50

on ‎08-07-2020 20:50

Hello, my son pays his Xbox live membership through his mobile o2 account, he has tried to renew but it’s not letting him pay it’s saying he needs to contact o2 to let the payment go through, but we can’t get on to 02 chat and the lines are only for emergencies, what can I do ?
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Cleoriff
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on ‎08-07-2020 20:56

on ‎08-07-2020 20:56

Hi @Luke7 

Numerous numbers for O2 in this guide. Try any or all. Guide: Coronavirus Community Help and Support . Even press fraud if that option comes up. It will get you through to an advisor.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎08-07-2020 22:50

on ‎08-07-2020 22:50

It's possibly in excess of a set payment limit @Luke7 which customer service should be able to amend for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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