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McAfee security

TonyR
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I have just renewed my o2 contract for a further 3 yrs and as a free gift I was given McAfee security, to which I informed the expeditor catagorically that I didnt not want it, but was told that I had to have it as part as the package and it would show on my first bill but would then be refunded on the same bill.I have now looked at my last 2 bills to which I have been charged a monthly fee for something I didnt want and was supposed to be a free gift as a good will gesture...how do I get this security off my bill as I dont want to be paying for the next 34 months something I didnt want in the first place..not happy with o2 at the moment.

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MI5
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@TonyR 

Call customer service to remove it.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

@TonyR 

Call customer service to remove it.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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TonyR
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Will they do it as easy as that?

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MI5
Level 94: Supreme
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@TonyR 

Yes, if you don't want it they will cancel it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TonyR
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Many thanks will do...

More info
 
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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