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Lost Phone

HandyYoung
Level 1: Joiner
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Registered:

I’m in Cuba and my phone has been stolen. I’ve had to come into a large hotel to use their internet and I’m trying to block my account from being used. O2 website says to ring a number which will not go through, very inconvenient when you don’t have a phone. All I want to do is email o2 to get them to freeze my account until I get home and it appears I can’t. Just trying to record in some way I’ve had my phone stolen, police have been informed but this is Cuba no crime numbers or documentation. 

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MI5
Level 94: Supreme
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@HandyYoung o2 process is here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 or try live chat http://www.o2.co.uk/contactus 

The number to call from abroad is also on that link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@HandyYoung o2 process is here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 or try live chat http://www.o2.co.uk/contactus 

The number to call from abroad is also on that link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Bambino
Level 84: Resplendent
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Registered:

@HandyYoung You can call O2 for free from any phone using this number: +44800 032 1402

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @HandyYoung, and sorry to hear about your phone worried I hope the information aboe will have helped you report the loss, but please let us know if you have any other questions!

Access for You: Registration - Find out how to register for our Access for You service.
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