Lost Phone

[HandyYoung]

I’m in Cuba and my phone has been stolen. I’ve had to come into a large hotel to use their internet and I’m trying to block my account from being used. O2 website says to ring a number which will not go through, very inconvenient when you don’t have a phone. All I want to do is email o2 to get them to freeze my account until I get home and it appears I can’t. Just trying to record in some way I’ve had my phone stolen, police have been informed but this is Cuba no crime numbers or documentation. 

[MI5 · Accepted solution]

@HandyYoung o2 process is here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 or try live chat http://www.o2.co.uk/contactus 

The number to call from abroad is also on that link.

[Bambino]

@HandyYoung You can call O2 for free from any phone using this number: +44800 032 1402

[EmilieT]

Hi @HandyYoung, and sorry to hear about your phone  I hope the information aboe will have helped you report the loss, but please let us know if you have any other questions!