No got my £10 pound top up

[Kieraroberto1]

Just topped up my phone took the money from my account but hasn’t gave me my £10 pound top up 

[pgn]

Did you make a mistake in the number field of the web top up form? Easily done, irretrievably lost, @Kieraroberto1 

Guide How to Top Up (PAYG) 

Guide: How to find help & contact O2 

Also your top-up is notified to your e-mail, If correctly entered - and balance will be zero if on a big bundle, but phone will be functional until next top up date. https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles