Unlock mobile Mifi

[Anonymous]

Hi, I'm trying to unlock my HUAWEI E5770s mobile WiFi. I contacted O2 and they sent me an unlock code with details on how to unlock it. I've tried to get onto the device management page, which takes me to O2, however it won’t complete my user name, it misses off the end m from com. 

I thought I’d ask on here before I have to phone the O2 mobile WiFi team. 

I'd be very grateful for any help. 

Thanks

Maj

[MI5 Level 94: Supreme]

Can you try with a different browser or reduce the zoom level of yours?

[Anonymous]

Hi, thank you for your answer. I've tried with my usual Firefox and Chrome but no luck.  

[MI5 Level 94: Supreme]

In all honesty, I'm struggling to visualise the issue.
Could you get a screenshot without showing any personal details?

[Anonymous]

Hi, I can’t just now, but I'll try tomorrow. 

Thanks for replying. 

[MI5 Level 94: Supreme]

No problem.
I'm sure we'll be able to figure it out for you.

[Anonymous]

Hope so, it’s really annoying me. I'll try to send a screenshot tomorrow. 

Thanks

[Anonymous]

[Anonymous]

Sorry it's upside down, but as you can see the last m from com is missing.

I thought I'd got an image of the full page though.

[Anonymous]