Insurance Claim... No Acknowledgement

[CLB-]

So my iPhone 7 was collected tuesday, for an insurance claim (Cracked Screen) i have heard nothing, not even an email to say they have recieved my phone? Is this normal? TIA

[CLB-]

I just had a call from insurance investigation accusing me of still using the handset, i am losing the fight now its stressful on my part. Probably days more waiting now. 

[MI5]

The only further help here could come from @Marjo @Martin-O2 or @MercedesS

[CLB-]

Thank you sent Martin a private message, im honestly so taken back by how im being treated. 

[CLB-]

oh great sorry i just get in a rant mode, (and im new to forums)

Thank you 🙂

[CLB-]

ALL

FINALLY..... INSURANCE HAS BEEN APPROVED. 

LONGEST AND MOST PAINFUL EXPERIANCE EVER!

COMPLAINT WILL BE GOING IN ON RECEIPT OF THE NEW PHONE.

[MercedesS]

Hello @CLB-

Glad to see it is all fine now! Sorry about your bad experience! Sometimes things don't go as fast as we want.

Please let us know if there’s anything else we can do to help you out 

And welcome to the O2 community! 

[Cleoriff]

Hi @CLB- So pleased it's all been approved now...

[MI5]

Took way too long but happy to hear it's been resolved eventually.

[jonsie]

At long last! 😃

Here's hoping the replacement phone is satisfactory to you. 

[Del3971]

I’ve still not heard anything from O2 Insurance on where my phone is or what is going on