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Insurance Claim... No Acknowledgement

CLB-
Level 2: Apprentice
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So my iPhone 7 was collected tuesday, for an insurance claim (Cracked Screen) i have heard nothing, not even an email to say they have recieved my phone? Is this normal? TIA

Message 1 of 44
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CLB-
Level 2: Apprentice
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I just had a call from insurance investigation accusing me of still using the handset, i am losing the fight now its stressful on my part. Probably days more waiting now. 

Message 31 of 44
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MI5
Level 94: Supreme
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The only further help here could come from @Marjo @Martin-O2 or @MercedesS
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 32 of 44
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CLB-
Level 2: Apprentice
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Thank you sent Martin a private message, im honestly so taken back by how im being treated. 

Message 33 of 44
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CLB-
Level 2: Apprentice
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oh great sorry i just get in a rant mode, (and im new to forums)

 

Thank you 🙂

Message 34 of 44
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CLB-
Level 2: Apprentice
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ALL

 

 

FINALLY..... INSURANCE HAS BEEN APPROVED. 

LONGEST AND MOST PAINFUL EXPERIANCE EVER!

 

COMPLAINT WILL BE GOING IN ON RECEIPT OF THE NEW PHONE.

Message 35 of 44
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MercedesS
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Hello @CLB-

Glad to see it is all fine now! Sorry about your bad experience! Sometimes things don't go as fast as we want.

Please let us know if there’s anything else we can do to help you out Wave

And welcome to the O2 community! Cheers

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 36 of 44
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Cleoriff
Level 94: Supreme
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Hi @CLB- So pleased it's all been approved now...

Veritas Numquam Perit

Girl in a jacket
Message 37 of 44
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MI5
Level 94: Supreme
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Took way too long but happy to hear it's been resolved eventually.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 38 of 44
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jonsie
Level 94: Supreme
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At long last! 😃

Here's hoping the replacement phone is satisfactory to you. 

Message 39 of 44
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Del3971
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I’ve still not heard anything from O2 Insurance on where my phone is or what is going on 

Message 40 of 44
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