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Level 1: Joiner
Posts: 2
Registered: ‎20-02-2020

ITunes

Why I get charged via O2 account for ITunes, specially when I have bought nothing.....
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Posts: 74,772
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: ITunes

You shouldn't be. Check with iTunes what you are paying for.

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Community Manager
Posts: 6,605
Registered: ‎18-02-2016

Re: ITunes

Hi @Beps did you find out what the charges were for? 

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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: ITunes

There is an issue with iTunes that I have noticed if you have fingerprint authorisation for purchases turned on.

Say you were looking at an app and notice that the cost is £1.99 so you decide you don't want to buy it.

You press the home button to back out of the screen, but it detects your fingerprint and purchases the app anyway!

I always use a finger that I haven't saved the prints from to back out of situations like this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 74,772
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: ITunes


@MI5 wrote:

 

I always use a finger that I haven't saved the prints from to back out of situations like this.


That tickled me joy

 

Good advice though.

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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: ITunes

I did wonder if that was best worded or not but thought I leave it for the amusement factor Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 43: Bright Spark
Posts: 4,430
Registered: ‎26-03-2014

Re: ITunes

Bit of a design flaw there if I am honest - using the same "button" to back out as to confirm the purchase.
One way to make sure revenue is coming in though!
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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: ITunes

Always suspected it was deliberate tbh Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎20-02-2020

Re: ITunes

£4.99 - 3 times last month and 1 time this month.

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Posts: 74,772
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: ITunes

O2 won't know what you accidentally bought, only that iTunes have charged your O2 account. Check in iTunes exactly what the charges are for so that you can prevent it happening in future.