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Beps · ‎20-02-2020

Why I get charged via O2 account for ITunes, specially when I have bought nothing.....

jonsie · ‎20-02-2020

You shouldn't be. Check with iTunes what you are paying for.

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Martin-O2 · ‎21-02-2020

Hi @Beps did you find out what the charges were for?

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MI5 · ‎21-02-2020

There is an issue with iTunes that I have noticed if you have fingerprint authorisation for purchases turned on.

Say you were looking at an app and notice that the cost is £1.99 so you decide you don't want to buy it.

You press the home button to back out of the screen, but it detects your fingerprint and purchases the app anyway!

I always use a finger that I haven't saved the prints from to back out of situations like this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-02-2020

@MI5 wrote:

I always use a finger that I haven't saved the prints from to back out of situations like this.

That tickled me

Good advice though.

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MI5 · ‎21-02-2020

I did wonder if that was best worded or not but thought I leave it for the amusement factor

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎21-02-2020

Bit of a design flaw there if I am honest - using the same "button" to back out as to confirm the purchase.
One way to make sure revenue is coming in though!

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MI5 · ‎21-02-2020

Always suspected it was deliberate tbh

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beps · ‎22-02-2020

£4.99 - 3 times last month and 1 time this month.

jonsie · ‎22-02-2020

O2 won't know what you accidentally bought, only that iTunes have charged your O2 account. Check in iTunes exactly what the charges are for so that you can prevent it happening in future.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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