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Extra charges to phone bill

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Lyn1955
Level 1: Joiner
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on ‎07-06-2019 15:27

on ‎07-06-2019 15:27

I pay my sons phone bill but he has been buing google play and microsoft programs. I would like to bar him from doing this as the bill are getting to high.  Also premium texts I want barred. How do I go about this.

Lyn

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MI5
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on ‎07-06-2019 16:02

on ‎07-06-2019 16:02

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149324 Posts
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on ‎07-06-2019 16:02

on ‎07-06-2019 16:02

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎07-06-2019 19:07

on ‎07-06-2019 19:07

If he is running big bills then perhaps he should be on pay as you go
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EmilieT
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on ‎10-06-2019 10:38

on ‎10-06-2019 10:38

Hi @Lyn1955, how are you getting on with these bars? Did the advice above help you get everything in order?

 

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