Solved: Re: Disconnection of sevice

Amy8 · ‎17-06-2018

Hi

I have had my phone completely disconnected as my bill is overdue and I cannot receive or make calls or texts. I am going to pay the full amount to get my phone reconnected.

I am just wondering if when the phone is reconnected, will al my text messages come through?

Please help!

MI5 · ‎17-06-2018

You may get some or all of them but there's no guarantee that you'll get any of them.
The network will try to send them a number of times but if they continually fail to deliver, it will stop trying.
People could still message you on Whatsapp over wifi though etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-06-2018

You may get some or all of them but there's no guarantee that you'll get any of them.
The network will try to send them a number of times but if they continually fail to deliver, it will stop trying.
People could still message you on Whatsapp over wifi though etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎17-06-2018

@Amy8 Once you do get reconnected you should think about setting up a Direct Debit so this doesn't happen again.

I DO NOT WORK FOR O2

PR1NCE · ‎18-06-2018

Hey, did you not have it backed up to the cloud?

MI5 · ‎18-06-2018

@PR1NCE wrote:
Hey, did you not have it backed up to the cloud?

Curious to learn how this would help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎18-06-2018

Also be aware that o2 will charge you £3.50 for the late bill and may also charge you to be reconnected.. think its about £17.50 or something.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Marjo · ‎18-06-2018

Hi @Amy8! Welcome to our community!

Please do let us know how you're getting on with this, and if the responses above from our members were helpful?

Welcome to you as well @PR1NCE!

jonsie · ‎18-06-2018

@MI5 wrote:
@PR1NCE wrote:
Hey, did you not have it backed up to the cloud?
Curious to learn how this would help?

It won't .....

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