cancel
Showing results for 
Search instead for 
Did you mean: 

Disconnection of sevice

Amy8
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi

I have had my phone completely disconnected as my bill is overdue and I cannot receive or make calls or texts. I am going to pay the full amount to get my phone reconnected.

I am just wondering if when the phone is reconnected, will al my text messages come through?

Please help!
Message 1 of 8
1,463 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You may get some or all of them but there's no guarantee that you'll get any of them.
The network will try to send them a number of times but if they continually fail to deliver, it will stop trying.
People could still message you on Whatsapp over wifi though etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 8
1,460 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You may get some or all of them but there's no guarantee that you'll get any of them.
The network will try to send them a number of times but if they continually fail to deliver, it will stop trying.
People could still message you on Whatsapp over wifi though etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
1,461 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Amy8 Once you do get reconnected you should think about setting up a Direct Debit so this doesn't happen again.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 8
1,447 Views

PR1NCE
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Hey, did you not have it backed up to the cloud?
Message 4 of 8
1,375 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@PR1NCE wrote:
Hey, did you not have it backed up to the cloud?

Curious to learn how this would help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
1,369 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
Also be aware that o2 will charge you £3.50 for the late bill and may also charge you to be reconnected.. think its about £17.50 or something.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 6 of 8
1,352 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Amy8! Welcome to our community! slight_smile

Please do let us know how you're getting on with this, and if the responses above from our members were helpful?

 

Welcome to you as well @PR1NCE! slight_smile

Message 7 of 8
1,233 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:

@PR1NCE wrote:
Hey, did you not have it backed up to the cloud?

Curious to learn how this would help?


It won't .....

Message 8 of 8
1,167 Views