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Level 4: Observant
Posts: 75
Registered: โ€Ž02-03-2015

Re: Coronavirus (Covid 19) Community Help and Support

Thank you @Cleoriff for your prompting , sorry I wasn't thorough

@gmark is a wizard too ๐Ÿ™‚

and my gratitude goes to all of you, great contributors on our Community family

Kindest regards, ๐ŸŒท๐Ÿ™‚
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Level 4: Observant
Posts: 75
Registered: โ€Ž02-03-2015

Re: Coronavirus (Covid 19) Community Help and Support

I meant @gmarkj
(apologies for not spelling correctly)
๐Ÿ™‚
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Level 1: Joiner
Posts: 5
Registered: โ€Ž27-03-2020

Re: Coronavirus (Covid 19) Community Help and Support

Thank you for all this advice.  Interesting!   I guess I will just have to be more patient to get connected.  Funnily enough Ive now had a letter from 02 this morning,  saying that as I havnt upgraded, they are reducing my monthly account by ยฃ10 lol    Obviously the right hand department hasnt caught up with the left hand department - yet roflol :-)   

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Posts: 12,903
Topics: 121
Solutions: 72
Registered: โ€Ž11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

Brilliant Guide, @MI5 and @gmarkj.

 

So online you... 

 

  • Can buy a bolt-on
  • Cannot add or remove a bolt-on. 

 

What's the difference between "can buy" and "cannot add" in the context of bolt-ons? 

 

I know you have to call CS to remove a bolt-on. 

 

Confused, of Somewhere ๐Ÿค”

 

 

 

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Level 46: Trendy
Posts: 5,693
Registered: โ€Ž26-03-2014

Re: Coronavirus (Covid 19) Community Help and Support

Good spot @pgn.
I think you can add/buy a bolt on, but not remove it.
Maybe needs an edit in both posts (the first and mine) @Marjo @Martin-O2?

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Level 1: Joiner
Posts: 2
Registered: โ€Ž11-11-2018

Re: Coronavirus (Covid 19) Community Help and Support

Can't even get through on phone keeps saying unable to take calls at the moment my phone has been disconnected and I can't speak to no one what the hell is this
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Posts: 12,903
Topics: 121
Solutions: 72
Registered: โ€Ž11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

[ Edited ]

@Jazzyrcz wrote:
Can't even get through on phone keeps saying unable to take calls at the moment my phone has been disconnected and I can't speak to no one what the hell is this

Best time to get onto the queue seems to be around 08:15 in the morning - when you get to the on-hold music, just hang on, @Jazzyrcz, and wait - it took 40mins for them to pick up my call off the queue the other day. My first two attempts got dumped, 3rd made it onto the queue.

Screenshot_20200404-092526.jpgScreenshot_20200404-092550.jpg

Good luck!

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Level 1: Joiner
Posts: 2
Registered: โ€Ž11-11-2018

Re: Coronavirus (Covid 19) Community Help and Support

Pgn I tried, after the robot lady says I'll just put you through blah blah it dials for 1 or 2 secs then says unable to answer call at the moment did u get that too?
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Posts: 12,903
Topics: 121
Solutions: 72
Registered: โ€Ž11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support


@Jazzyrcz wrote:
Pgn I tried, after the robot lady says I'll just put you through blah blah it dials for 1 or 2 secs then says unable to answer call at the moment did u get that too?

Hi again, @Jazzyrcz,

 

On 202, I got dumped after option 1 and option 1 again.

 

On the 0800 number, I got a TXT link to O2 website and a link for the app, then cut-off.

 

3rd time to 202 again, 1, 1 and a ring tone for 5 secs, then the queue music. 

 

SMS below for ref. 

 

Try again in the morning? Not sure about Sunday hours tho. 

 

Screenshot_20200404-162427.jpg

Screenshot_20200404-162502.jpg

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Posts: 88,035
Topics: 738
Registered: โ€Ž14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

@MI5 

We have seen a vast increase in spam calls and texts which are related to the Covid 19 crisis.

I wonder if we should include these in the help guide and what action to take?

 

Scam calls, texts and emails

*Texts asking you to change billing details

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

 

Nuisance calls

General guide on here Guide: Are you fed up with spam calls and texts? Follow these steps to help stop them 

and here

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages 

If these can't be stopped then you are allowed one number change free of charge via customer services.

 

Just a thought.

 

 

*The Game Is On*

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