Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 79568 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7926 Views
  • 15 replies
  • 1 kudos

Resolved! Data

If I purchase extra data and I don’t use it all, how many times will it roll over?

TimandTom by Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

Order stuck in system

I ordered a phone on 14th August which was supposed to be delivered the next day, after no updates on it and no delivery the next day, I phoned o2 to see what was going on they said it was waiting for despatch. So I left it a while and still no updat...

Resolved! Help me please.

I'm on Giffgaff as well as o2 so will the o2 my network app work on letting me know what my signal is like from ware the area I'm in on my Giffgaff phone as Giffgaff runs on the o2 network?

Luke30 by Level 6: Acolyte
  • 554 Views
  • 3 replies
  • 0 kudos

Resolved! HELP! A Tado purchase without confirmation email

Hi, Long story short I purchased few Tado devices from O2 website last year and I didn't get the confirmation email but even I got the products so I just leave it like that. Last week I tried to install one of them and the device is obvious an return...

cmeow by Level 1: Joiner
  • 562 Views
  • 7 replies
  • 0 kudos

Resolved! Airtime Rewards app - unable to log in

has anyone else had any problems logging in to the airtime rewards app? for some reason it's signed me out, and now i can't log back in again. every time it sends me a pin code to log in it says there is an error. also when i logged into my account o...

amclavey by Level 1: Joiner
  • 844 Views
  • 2 replies
  • 0 kudos

Resolved! Free Netflix cancellation

Hi I have been notified my free 6 months of Netflix ends on the 20th August. how do i cancel so i am not being charged 7.99 after this date?

Lisa3 by Level 1: Joiner
  • 1251 Views
  • 3 replies
  • 0 kudos

Premium Rate Number Scam |Service

O2 Customer Complaints tell me they are not liable for premium service number, but are surprisingly able to facilitate it through their network. I have been charged £45 that I want back; I consider it a fraudulent amount taking from me. O2 tell me I ...

RichardH1 by Level 1: Joiner
  • 646 Views
  • 5 replies
  • 2 kudos