Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Wifi on the London underground

Hi, I’m a new customer on monthly billing, first bill paid on time but still can not use the wifi on the tube (Virgin Media or Wifi Extra).On the Virgin splash screen, when I enter the o2 number it says an error occurred. Never generates a one time p...

How long does it take to get money from recycling an old phone

So, I've recently recyled my old phone in an 02 store, I took the phone in about 2 weeks ago and it hasn't gone into the payment method I wanted it to go into. If anyone knows why that would be great!

Resolved! Preston Outage

What is the CURRENT SITUATION 22.00pm Mondy 7th June in PR1?

Resolved! Scam number

HelloI stupidly spoke with someone from this number saying she was 02. 0161 393 5076. Said she could half my contract 4 quid by next bill which i said fine. I didnt give her my personal details, she knew what phone i had? And how i blitzed data last ...

Resolved! Scam calls

I’m receiving a lot of scam calls on 02 issued numbers. 3 today on average a few each day before midday, Numerous others scam calls throughout the day. What can I do to stop this happening.

Resolved! Merger

I vowed never to use virgin media after they were disgusting with my grandparents. Now they are merging with O2 I am reluctant to carry on with O2 where do I stand with my contract

Resolved! New tablet sim won't connect to network

Hi I've had a new Samsung tablet put the sim in and its saying not connected to the network. Anyone tell me what I can do to make it work thanks

Resolved! Internet wifi

Hi all, o2 is not appearing in my WiFi list, I can only connect to the Internet with the house WiFi, any ideas how to get it back? Regards Paul

Resolved! Mcafee mobile security plus subscription

HiI've added this as an extra as part of upgrade. I followed all the instructions and it's says I've not activated it but I have. I've tried to explain this on o2 chat but it's hard to explain, I've taken a screenshot of what I'm on about but can't a...

Bad customer service with insurance claim

Hello today I tried to make a phone call to sort out an insurance claim as I broke my phone and have been paying insurance every month. I was made aware the lines were open from 9am-7pm. I started phoning at quarter past 6 and wen trying to get an em...

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