Can't activate Disney+ Extra

[Yolanda]

@TheresaV @O2Lisa  I hope I've tagged the right people - I think you helped someone else.

I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get hold of anyone on the chat function. Can anyone help please?

[Simmo1882]

If Lisa from, O2 support is saying its a fault at O2's end then why are they not telling the rest of their staff on in the call centre on chat as they keep removing/re-adding the offer or some are blaming it on Disney+, shocking they are not communicating this fully that its a fault they are aware of!?

[Moo67]

I’m having the same problem too, is anyone sorting this at 02?

[O2Lisa]

Morning all, I am really sorry you're all having the issue. 

I can assure you we're working to get this fixed as soon as possible @JoA.

As soon as I have any updates I'll let you know.

[mhumble]

Hello.

Is this something that will be solved by the masses or something that we'll have to be seen to individually?

It does sound like A LOT of people are having the same issue.

Thank you.

[GreyhoundGirl]

Same issue here, was really hoping to have this activated in time for Christmas, hope we hear some update soon🤞, not much point in sending offers out if the don’t work.

[Yolanda]

I've been told via Facebook messenger that this is a recent problem. I queried this and was assured it's only happened in the last few weeks. However, there are some people in the forum experiencing the same problem back in July/Aug, and some for a different offer of Disney+ even earlier in the year.  I'm really hoping @O2Lisa can help sort this as it was meant to be a Christmas present for my kids. Lisa has been making enquiries into the matter and I appreciate her help, though someone else has just moved this thread to another topic board, and I don't know which one!

[O2Lisa]

Don't worry @Yolanda, any updates I have I will message you directly 😊

[Yolanda]

Thank you! 🙂

[Yolanda]

@O2Lisa It's just suddenly allowed me to activate it 😁 I got a text with a link and then I was able to activate.  Thank you so much for you help! I think you're probably off shift now as it's past 2pm, but Happy Christmas (or Holidays)!! I'm going to have two very happy kids 😁🎄

[DerbyJess]

Hi, I'm having the same problem, can't activate the Disney extra and getting error code 404.... update please???