Claiming free galaxy Buds Pro2 issues

[JackJack]

I have used the code in the checkout when attempting to get my free buds but once I entered the code in it says its free but still asks for direct debit account details for a monthly direct debit of £5.38, why would I need to pay that for free buds?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this