12-10-2024 14:02 - edited 12-10-2024 14:04
12-10-2024 14:02 - edited 12-10-2024 14:04
Hi,
I'm trying to activate an Extra for the first time (Disney+ in this case).
But whenever I try to find the Extra to activate it I get the following error:
I've tried from two different browsers on my laptop, and from the O2 app on my phone, and they all give the same error.
Does anyone know what's going on? Is anyone else seeing this?
Thanks!
12-10-2024 14:14
or give them a call on 202 or 0344 809 0202
12-10-2024 14:49
12-10-2024 14:49
Test
12-10-2024 14:51 - edited 12-10-2024 14:51
12-10-2024 14:51 - edited 12-10-2024 14:51
Thanks for the reply. So this is likely an issue with my account rather than a ”global" issue then?
I wonder if it could be due to the fact I am/was a Virgin Mobile customer?
I will try to call O2 later.
12-10-2024 15:02
That shouldn't matter really
Have you tried from the phone using the link in the text message and using mobile data?
12-10-2024 15:18
12-10-2024 15:18
Oh I didn't have a link, I just went to my account page directly. I have tried using data though.