Can not connect to my CCTV system via the app when on the phone network but can via wifi

[Anonymous]

Hi I have a Xtralis Adpro NVR and I can connect when I am on a WiFi connection, or if using a phone on a different network, but I cant on O2???

Any ideas??

Many thanks

[Vickivix86]

Did this issue ever get solved? I am encountering the exact same problem and am distinctly unimpressed. My CCTV installer could access my cameras using EE 4G but I cannot on o2.

[MI5]

We still get a steady flow of complaints regarding this so it seems o2 are still blocking some ports.

[Vickivix86]

I’m completely new to all this. My dad, who lives 250 miles away can access his cctv on o2 data. Why can’t I? (Sorry if that’s a stupid question)

[MI5]

Is he using 3g or 4g?
Whichever one you are using, try the other too.

[Vickivix86]

He is using 4g

[Vickivix86]

Also, I tried it today while doing some shopping 5 miles away from home. Cameras worked beautifully on 4g. I ran the MyNetwork app at home and all looks good. I’m so confused!!

[MI5]

It must be your local mast then.
You could call customer services to report the issue or report it through the MyNetwork app.

[Vickivix86]

Hmmmm. My husband is experiencing the same issue in central London.

[MI5]

Another theory is network speed, particularly upload.
Again, try switching to 3g as it can be faster in some areas.

[Vickivix86]

Okay, I’ll give that a whirl. Thanks for responding so quickly