Calling 0300 numbers from your O2 mobile

[Anonymous]

Hi,

Ids anyone able to tell me why '0300' numbers are prohibited from being called on your mobile phone with O2?

These '0300' numbers were brought in apparantly to replace the '08' numbers that cost an absolute fortune to call on a mobile. The '0300' numbers should come out of your allowance and basically not cost you a penny - but when speaking with an O2 advisor I was told that using these numbers could lead to 'disconnection of your account'. Why? She said that she could not comment when I stated 'but Offcom supports this number usage?'.

Whats going on O2 - why are you going against rules and regs and not helping out your customers in a time when 'free' numbers are a godsend pn a mobile phone?

You can see details here: http://bt.custhelp.com/app/answers/detail/c/345,349,355/a_id/10424 and http://consumers.ofcom.org.uk/files/2010/01/numbering.pdf - You can see that Offcom clearly states that:

"

Many organisations use 03 numbers as an alternative to more
expensive 08 numbers.
How much do calls cost? Calls cost no more than calls to geographic
numbers (01 or 02) and must be included in inclusive minutes and
discount schemes in the same way. Calls from landlines are typically
charged between 2p and 10p per minute; calls from mobiles typically
cost between 10p and 40p per minute. Calls from landlines and mobiles are included in
free call packages."

So does this beg the question as to why O2 have to be different and hold such a forceful way of stopping you using these new numbers?

Someone please tell me?

Thanks

Carrie

[Anonymous]

hi  i have  a  problem  i unsubsribed  from ifitness  they charged  me 3.00  does that mean  i wont get them anymore

[Anonymous]

please help

[Cleoriff]

Hi @Anonymous Some advice on iFitness here

https://community.o2.co.uk/t5/Pay-Monthly/I-fitness-extra-charges/td-p/1044511

Help thread here https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

[MI5]

If you've unsubscribed correctly, you won't get anymore charges.
If you contact iFitness, they will also refund any charges if you tell them you did not intend to sign up.

[jonsie]

Its better to call them but you should be unsubscribed if you texted them. 

[Cleoriff]

If you want to call to make sure you are unsubscribed and ask for a refund the number to call for iFitness is 03333217014 (as shown in the link I posted above)

[Emeliajg1]

Hi,

I'm on O2 UK pay as you go monthly. I can't call 0300 numbers to the UK from abroad in Germany. Keeps saying number doesn't exist which can't be true as it's the Home Office I'm trying to call... 

I've tried adding +44 

Anyone got any ideas? It's kinda urgent...

Emelia 

[Cleoriff]

@Emeliajg1 

Already answered here https://community.o2.co.uk/t5/Pay-As-You-Go/Issues-with-call-0300-number-from-abroad-in-Germany/m-p/...