Calling 0300 numbers from your O2 mobile

[Anonymous]

Hi,

Ids anyone able to tell me why '0300' numbers are prohibited from being called on your mobile phone with O2?

These '0300' numbers were brought in apparantly to replace the '08' numbers that cost an absolute fortune to call on a mobile. The '0300' numbers should come out of your allowance and basically not cost you a penny - but when speaking with an O2 advisor I was told that using these numbers could lead to 'disconnection of your account'. Why? She said that she could not comment when I stated 'but Offcom supports this number usage?'.

Whats going on O2 - why are you going against rules and regs and not helping out your customers in a time when 'free' numbers are a godsend pn a mobile phone?

You can see details here: http://bt.custhelp.com/app/answers/detail/c/345,349,355/a_id/10424 and http://consumers.ofcom.org.uk/files/2010/01/numbering.pdf - You can see that Offcom clearly states that:

"

Many organisations use 03 numbers as an alternative to more
expensive 08 numbers.
How much do calls cost? Calls cost no more than calls to geographic
numbers (01 or 02) and must be included in inclusive minutes and
discount schemes in the same way. Calls from landlines are typically
charged between 2p and 10p per minute; calls from mobiles typically
cost between 10p and 40p per minute. Calls from landlines and mobiles are included in
free call packages."

So does this beg the question as to why O2 have to be different and hold such a forceful way of stopping you using these new numbers?

Someone please tell me?

Thanks

Carrie

[jonsie]

Maybe you need to contact customer service? I have no problems calling 0300 numbers from my pay monthly mobile ever since the number range was introduced. Maybe it's a problem unique to yourself? Not too sure about P&G though.

[adamtemp64 · Accepted solution]

http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers explains o2 stance

[perksie]

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@Anonymous wrote:
Whats going on O2 - why are you going against rules and regs and not helping out your customers in a time when 'free' numbers are a godsend pn a mobile phone?

---

I think you have misunderstood what you were told calls to 03 numbers are fine.

[Anonymous]

Hi,

Have a read of the conversation transcript and see if I misunderstood what they told me:

Carrie: Hi Jo, Can you tell me please how much it costs per minute to call an 0300 number on a monthly contract phone?

Jo: Let me check this.

Carrie: thanks

Jo: Carrie, this number is free and will be deducted from your allowances, but please don't call this number, this is against our terms and conditions.

Carrie: ??

Jo: Calling this number may lead to your account disconnection.

Carrie: that doesnt make sense? Why is it against your terms and conditions?

Jo: Customers call these numbers because they accrue a calling credit for each hour that they call the 03 number to enable them to make ‘Free’ calls to a country such as India or Pakistan. So, for example, a customer may make 4 calls at the same time to 03300 3XXXXX  and they will accrue 10 minutes of calling time for each hour dialled.

Jo: These customers are breaching 6.3.d of our Consumer T &C’s – You must not use or permit anyone else to use the service to generate Artificially Inflated Traffic.

Carrie: How comes the Offcom supports this number as a replacement for o8 numbers as they cost a fortune to phone from a mobile?

Jo: I am sorry I won't be able to comment on this, as this is against O2 terms and conditions, and calling this number may disconnect your account.

???

Thanks

[adamtemp64]

Live chat is a waste of time for most things just use the info I'm my link above or call 202 from your handset.

[jonsie]

Unbelievable advice from webchat! The advice on here is correct.

[Toby]

Hi BugBum,

Feel free to send me a private message to see if I can help with this.

Cheers, Toby

[Anonymous]

Another example of useless live chat just when are they going to learn

[Anonymous]

Pahahaha that live chat transcript just gave me a right good chuckle!