Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Address

Hello, my name is Conrad. And I can't access either of the numbers (the new number or my old one) to change the address that it's being sent to, I specifically said to the lady I was on the phone to that the address was **** ****** hall not lodge. Bu...

Refund

Two months ago I returned an Apple Pencil which I bought online and I didn’t receive a refund after 1 month. So I contacted customer services in which they responded that they will provide me with a refund and it should be present in my account in 14...

Disney plus not available

Hi I’m trying to add Disney plus to my account but when I click to add it says ‘ Sorry, we weren't able to add your extra. Please try again.

Promotional Email

I have received an email stating 02 are happy to pay off the remainder of my current balance owed for my current device, if I decide to upgrade. however the offer doesn’t appear in my 02 app. I am interested in this offer, but I can’t get through to ...

Resolved! accessory not delivered

I have ordered and paid for case from O2 with my new phone but after 7 days it still hasn’t arrived. There is no tracking for it on My O2 so does anyone know how to get in touch with customer service to find out where it is?

Will there be additional data/text//calls charges post Brexit when on Holiday?

With Brexit beginning in January, will there be any additional or new charges from O2 regarding data roaming, texting or calls? Obviously we are moving away from many of the European Union rules and regulations so I wondered how this would affect my ...

Resolved! Recycle phonee

I need the Freepost address label to recycle my phone, it wasn’t attached to my email

Delivery note

Where do I get a copy of my delivery note, to claim my watch, Huawei are being really sniffy about sending it to me

voicemail "select 5 to call number back" not working.

Hi there so i currently have the really annoying issue with voicemail. i call "901" to listen to my messages and then after i have listened normally i can call customers back by selecting "5" on the keypay but it just says invalid number. i've called...

Cancelling Insurance

I would like to check whether my iPhone is insured, and if so, I would like to cancel it. However, when i ring 202, I'm directed to the O2 website, and when I access the O2 website it advises me to call 202. I'm just going in circles so is there any ...

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