Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Promotional Email

I have received an email stating 02 are happy to pay off the remainder of my current balance owed for my current device, if I decide to upgrade. however the offer doesn’t appear in my 02 app. I am interested in this offer, but I can’t get through to ...

Resolved! accessory not delivered

I have ordered and paid for case from O2 with my new phone but after 7 days it still hasn’t arrived. There is no tracking for it on My O2 so does anyone know how to get in touch with customer service to find out where it is?

Will there be additional data/text//calls charges post Brexit when on Holiday?

With Brexit beginning in January, will there be any additional or new charges from O2 regarding data roaming, texting or calls? Obviously we are moving away from many of the European Union rules and regulations so I wondered how this would affect my ...

Resolved! Recycle phonee

I need the Freepost address label to recycle my phone, it wasn’t attached to my email

Delivery note

Where do I get a copy of my delivery note, to claim my watch, Huawei are being really sniffy about sending it to me

voicemail "select 5 to call number back" not working.

Hi there so i currently have the really annoying issue with voicemail. i call "901" to listen to my messages and then after i have listened normally i can call customers back by selecting "5" on the keypay but it just says invalid number. i've called...

Cancelling Insurance

I would like to check whether my iPhone is insured, and if so, I would like to cancel it. However, when i ring 202, I'm directed to the O2 website, and when I access the O2 website it advises me to call 202. I'm just going in circles so is there any ...

4G & Wi-fi Calling enable

Hi all I've had my number ported over from Vodafone on to an o2 SIMO plan. This eventally happened yesterday and as I live in an area with not so great signal i find that having wi-fi calling enabled helps greatly indoors. I've tried to enable this f...

Resolved! I keep receiving text messages about visual voicemail

For the past week I have been receiving the same text over and over: Sorry, your number doesn't support Visual Voicemail, so we can't set it up. Please go to www.o2.co.uk/help and search on voicemail for help. How can I make it stop?I'm on a Pixel 3a...

Paying off my device plan

Am I able to pay off my device plan in full in an O2 store? As I cannot carry my phone at work and callbacks for payments are between 8am - 6pm and I am not able to select a time.

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