Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Fix my phone O2 insurance

how long can my cell phone be fixed in O2 insurance?I send my phone on 7th Setember I know they received it but I still haven't got a response.

Resolved! order online

hi I have a question what should I do in case my data was misused and someone ordered it in my name 2 HAN APPLE iPad Pro 12.9 inch 2020 Silver MXFA2B / A I received only orders but no goods thank you Libus

Resolved! Lost Phone Tracking

I have lost my handset. Is there any way that O2 can track my location to help me find it?

Cafeyn not received

I received an email inviting me to text "READ" to 21500 to get Cafeyn free for six months but it didn't work when i tried it.What did I do wrong?

Resolved! Wifi Extra London Tube

Hello! I read that Wifi Extra is open to all the customers on the London underground, but when I want to access it asks me for an username and password to access the network, why? Where can I get the login? thank you

Resolved! Refund

I ordered an apple charger but couldn’t pick it up they then cancelled my or on the 12th of September and I still haven’t gotten a refund

Reporting SPAM

O2 advised me to report SPAM to 7726. Tried several times but keep getting "message failed to send". Anybody else experienced this? How did you resolve it?

Resolved! Disney+

I took advantage of the free 6 months offer on my account in July, but have just upgraded to a new deal leaving montly contracted and going sim only with o2. This included another 6 months free of Disney+ I forgot i set up the original sub as a diffe...

Resolved! Purchases

I’ve recently bought a pair of AirPods but have been charged twice for them does anyone know what to do ?

Resolved! Wifi Calling - Galaxy S10 - Bought from from Carphone warehouse

Hi.According the all the guidance, as I purchased my Galaxy S10 from carphone warehouse, not direct from 02 I am unable to get wifi calling as I don't have the correct "CSC" code. I pay over £50 quid a month have been a loyal customer for years. This...

O2

Forum Posts