Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Disney plus

As an extra i was given 6 months Disney plus, but when setting it up I put in the wrong email and can now longer redeem my voucher how do I get a new one?

Resolved! Free gift

I have recently bought an Xperia 1 ii and in the deal it said I could claim a free set of headphones. However the site has been down since the 16th of December. How do I go about claiming these ?

Resolved! Getting a text when you get a phone message

HiBecause I'm hard of hearing (75) I miss a lot of calls and rely on people leaving me messages instead. Does 02 send a text to let you know that you have got a message on the answering service or must you check every half hour if you are expecting a...

O2 £350 bonus scam through Dropbox

New scam offering £350 bonus from O2 being sent out via Dropbox - beware !!Link in document points to .... Do not enter your details or even action the link, I work in IT so this was easy to spot.Take care and stay safe ;0)

Resolved! Poor service from local Transmission mast

HiThere was some work done upgrading the equipment at the cocklebury road mast in Chippenham a month or 2 ago and ever since my signal is 2 bars and my data / call quality has gone out the window. If I go further out away from this mast and pick up a...

Resolved! My mobile number does not shown in my phone device settings..

Hello my mobile number does not shown on my actual phone settings..If I go to settings-about phone-my number..it just says UNKNOWN.. I cannot physically input and save the number as it doesn`t give the option.. It`s a Samsung Galaxy J5 2016 phone.. I...

Resolved! Legacy Tariff

Hi I have a legacy tariff called Group Net 99 which has 200 free minutes Off Peak every month, it is very old but has always worked . I am now finding that 02 is now charging me for these off peak minutes and I have to call to have the charges remove...

Resolved! Cancel Disney +

How to cancel Disney +

Resolved! O2 Security

I telephoned O2 yesterday and I wonder if it's O2 standard policy to ask for my password. This worried me and I have since changed my password online.

Late Xmas present

Ordered a iPad mini for my daughter a week before Xmas and still not arrived. Not even an e-mail saying how long it will take. Long time customer very dissatisfied. Can't even find a contact o2 option, only this community board. How can I speak to a ...

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