Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

voicemail "select 5 to call number back" not working.

Hi there so i currently have the really annoying issue with voicemail. i call "901" to listen to my messages and then after i have listened normally i can call customers back by selecting "5" on the keypay but it just says invalid number. i've called...

Cancelling Insurance

I would like to check whether my iPhone is insured, and if so, I would like to cancel it. However, when i ring 202, I'm directed to the O2 website, and when I access the O2 website it advises me to call 202. I'm just going in circles so is there any ...

4G & Wi-fi Calling enable

Hi all I've had my number ported over from Vodafone on to an o2 SIMO plan. This eventally happened yesterday and as I live in an area with not so great signal i find that having wi-fi calling enabled helps greatly indoors. I've tried to enable this f...

Resolved! I keep receiving text messages about visual voicemail

For the past week I have been receiving the same text over and over: Sorry, your number doesn't support Visual Voicemail, so we can't set it up. Please go to www.o2.co.uk/help and search on voicemail for help. How can I make it stop?I'm on a Pixel 3a...

Paying off my device plan

Am I able to pay off my device plan in full in an O2 store? As I cannot carry my phone at work and callbacks for payments are between 8am - 6pm and I am not able to select a time.

Headphone offer

I purchased a Sony Xperia 5 ii from O2 on the 2nd of December. I've tried to claim the free headphones but can't as the site say that the offer has finished (even thought the redemption period is supposed to be until the 16th). The local O2 shop staf...

Insurance Claim Collection

I have a replacement/collection booked for today. I have received a text from DPD but I am not sure what to write on the envelope. I don't seem to have an email from O2 I just have a text with my claim number on it.

Returns

I have been sent the wrong screen protector and case for my phone twice so I need to return them. I have tried to register the return on the website but it just takes me to a generic page and I end up going round in circles. If I just send the items ...

WiFi on the London underground

Seeing trying to travel on the London underground post lockdown trying to connect to the underground WiFi has been an absolute nightmare. Never had this problem before. In the past you would just connect to the WiFi and that was it. It would automati...

Not received%20my%20Sony%20headphone

Missing item when delivered they was Sony head phones

O2

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