device received in error

[dingus123]

i have received a tablet & sim card via dhl today which i did not order. keep getting cut off on the phone to o2 & online help is no good. anyone else had this issue & if so, what was the result ?

[Bambino]

@dingus123 You'll have to keep trying customer service. Numbers are here: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option to give a better chance of them answering.

Also below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[jonsie]

Have you checked in My O2 @dingus123