Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Ordered before midnight

Hi there I’m a new customer I ordered the iPad Pro 12.9 inch last night around 9:30pm uk and selected today’s date which says delivery between 8am and 10pm I’ve not had a dispatch email or text. do they text at anytime of the day thanks

Resolved! Claim email

I put a claim in today for my damaged phone and I was supposed to receive an email with all the relevant information I needed on it including my claim number which I need to put on the front of the package. I haven't received that email. Anyone have ...

Resolved! Problems activating my extra (Audible)

Hi everyone,I just became an O2 customer (about a week ago). I subscribed to a 12-month, 80 gigs plan for £20/month and I got 6 months of Audible with it. However, whenever I try to activate it I get an 'Error: something went wrong' message. Any help...

Resolved! Disney +

How do I cancel my free subscription after the 6 months is up?

Resolved! Premium + Information Services

Hi, could someone please tell me what constitutes Premium and Information Services? I've been charged a couple of times lately for this, but don't know what it is.Thanks for your time, Jayne

Audible Extras

Hi All,Today my new Samsung S10 arrives from O2. As part of my deal I've got Audible free for 3 months. When does my 3 months start? Is it the date of my order or the date I register for my Extra. I ask this because I'm already reading a book ideally...

Calls to 03 numbers within the UK charged at premium to incoming roaming customers

Hello, I've had here someone who has called a Royal Mail number beginning with 0344 using a Deutsche Telekom pay monthly contract during their stay in the UK last month using O2 UK network. Last week the bill has arrived and that call has been charge...

Amazon Prime Video Claim

Last week i claimed an offer where i got 6 month amazon prime video for free. I claimed it and it said that something would get sent to my email address linked to my O2 account. I still have not received anything. Is there anything I can do in terms ...

Resolved! O2 extra

I had an amazon prime subscription as my extra which I redeemed. I have just had to cancel my previous subscription as amazon were continuing to charge me. Now the free subscription isn't showing on my amazon account. Spoke to amazon and they can't s...

Cant find my emails

Hi all, I cant find my 02 emails. Havent used it for a while now, but on my o2 homepage there is no selection for mail.

O2

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