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Disney plus code not working

Lauracarter05
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on ‎16-12-2020 09:35

on ‎16-12-2020 09:35

I have 6 months free Disney plus with o2. I clicked the link provided to me and signed up with an email adress and password but when I then tried to login to Disney plus it said there was no account with that email. When I went back to the o2 app and clicked extras then activate Disney plus it says my code has already been redeemed but Disney plus has no record of my account. Anyone know what to do? It’s impossible to get through to anyone in o2 at the moment as this isn’t an ‘urgent query’ and Disney say only o2 can fix it for me
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MI5
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on ‎16-12-2020 09:37

on ‎16-12-2020 09:37

@Lauracarter05 

I'll ask @O2Lisa to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
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on ‎16-12-2020 09:57

on ‎16-12-2020 09:57

Thanks @MI5 

I'll message you privately @Lauracarter05 so we can get this sorted for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎16-12-2020 10:03

on ‎16-12-2020 10:03

Any news fro O2 regarding fixing this @O2Lisa ?

Lots of tags already this morning for this issue......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
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on ‎16-12-2020 10:16

on ‎16-12-2020 10:16

It's been looked at urgently @MI5 but no timescales as of yet

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎16-12-2020 10:31

on ‎16-12-2020 10:31

Thanks for the update @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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