Address

[Darnoc5150]

Hello, my name is Conrad. And I can't access either of the numbers (the new number or my old one) to change the address that it's being sent to, I specifically said to the lady I was on the phone to that the address was **** ****** hall not lodge. But yet it's being sent to the wong adress and the address that it's being sent to are know throw away post and mail that's sent to them, that's not under their name or for them. And the order is currently being dispatched. Any advice on what I should?

[Bambino]

@Darnoc5150 You'll need to speak to customer service. Numbers are here: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

I will also tag the O2 online advisors who will be on in the morning from 8 am who may be able to help.

@O2Georgina or @O2Ellie can you please assist?

[O2Ellie]

Thanks for the tag @Bambino 

@Darnoc5150 I will private message you now so we can look in to this for you further