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Refund

Anonymous9
Level 1: Joiner
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on ‎13-12-2020 20:49

on ‎13-12-2020 20:49

Two months ago I returned an Apple Pencil which I bought online and I didn’t receive a refund after 1 month. So I contacted customer services in which they responded that they will provide me with a refund and it should be present in my account in 14 days. However, this isn’t the case, after 3 weeks I still haven’t received a refund. Does anyone know if their is a delay on refunds or do I need to keep asking about my refund ? Thank you
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MI5
Level 94: Supreme
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on ‎13-12-2020 20:53

on ‎13-12-2020 20:53

@Anonymous9 

You'll need to keep calling customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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