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Anonymous
Posts: 0
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I fitness extra charges

on ‎16-03-2017 18:56

Got charged an extra £12 for apparently downloading I fitness.. contacted 02, they put me through to ifitness 03333217014 who unsubscribed me from this and will refund via the post office.. hope this helps someone else!
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MI5
Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: I fitness extra charges

on ‎16-03-2017 19:14

Some other threads here https://community.o2.co.uk/t5/Discussions-Feedback/iFitness-charges-on-bill/m-p/1024582/highlight/tr...

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/ifitness-app/m-p/1034039/highlight/tr...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Cleoriff
Posts: 71,485
Topics: 677
Registered: ‎14-01-2013

Re: I fitness extra charges

on ‎16-03-2017 19:17

That's good news anyway @Anonymous Smiley Wink

*The Game Is On*


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Marjo
Posts: 5,642
Registered: ‎23-07-2014

Re: I fitness extra charges

on ‎17-03-2017 10:10

@Anonymous wrote:
Got charged an extra £12 for apparently downloading I fitness.. contacted 02, they put me through to ifitness 03333217014 who unsubscribed me from this and will refund via the post office.. hope this helps someone else!

Hi @Anonymous welcome to the forum! Smiley Happy Thanks for posting your experience, that's helpful to know!

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Gargoyle
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Gargoyle
Posts: 2
Registered: ‎01-03-2019

Re: I fitness extra charges

on ‎01-03-2019 17:26

I notice that the posts are a couple of years old, well, nothing has changed! I'm terrible at checking my bills, they just get paid but today I got a messege from o2 asking about my recent purchase. well I haven't made any so I rang them up, and I Fitness have been scamming me since April and owe me £138! O2 have said they'll get my money reimbursed but I'll not hold my breath. but what i will do is bombard them with complaints (and check my bills from now onpensive) 

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jonsie
Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: I fitness extra charges

on ‎01-03-2019 17:45

+1 for the search box!

The answer's exactly the same unfortunately, as O2 continue to allow this scam.

I am not lazy, I am on energy saving mode.

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